Withdrawal from Purchase and Return of Products
Pursuant to Section 20 of Government Decree 45/2014 (II. 26.), the Consumer shall be entitled to the right of withdrawal without giving reasons.
In the case of a contract for the sale of a product, the Consumer shall be entitled:
- in respect of the Goods,
- in the case of the sale of several Goods, where the supply of the individual Goods occurs at different times, in respect of the Goods supplied last,
- in the case of Goods consisting of several lots or pieces, in respect of the last lot or piece supplied,
- if the Goods are to be supplied regularly within a specified period, in respect of the first supply or first Goods,
to withdraw from the contract without giving reasons within 14 calendar days from the date of receipt by the Consumer, or by a third party other than the carrier designated by the Consumer.
The Consumer shall also be entitled to exercise the right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.
The Consumer may communicate his or her intention to withdraw in writing, by e-mail or by postal letter, by means of a clear declaration to that effect. The necessary forms are available here:
In the case of withdrawal in writing, it shall be deemed to have been exercised in due time if the declaration of withdrawal is dispatched to us within 14 days (even on the 14th day). In the case of postal notice, the date of posting, and in the case of e-mail notification, the time of sending the e-mail, shall be taken into account for the purposes of the time limit. The burden of proving that the Consumer exercised the right of withdrawal in accordance with the provisions set out in this section shall rest with the Consumer. In the event of withdrawal, the Consumer shall be obliged to return the ordered product to the address specified in Section 1 without undue delay, but no later than within 14 days from the communication of the declaration of withdrawal. The deadline shall be deemed observed if the Consumer dispatches the product (posts it or hands it over to the courier ordered by the Consumer) before expiry of the 14-day period.
In the event of withdrawal, the cost of returning the product shall be borne by the Consumer. No other cost shall be borne by the Consumer. We are unable to accept parcels returned cash on delivery; the cost of returning such parcels shall also be borne by the Consumer. Where possible, we kindly request that the products be returned to our address by registered mail in order to ensure delivery.
Our contact details for notifying your intention to withdraw from the purchase, and the address required for dispatching the parcel:
- Mailing address: MG Records Zrt., 1091 Budapest, Üllői út 31.
- Telephone number: +36-20 / 971-5023
- E-mail address: [email protected]
Please ensure, where possible, that the returned product is in its original packaging and, if you have already opened the packaging, ensure that the packaging parts, the product and its accessories, as well as its instructions, remain intact.
We shall refund the price of the returned product to the Consumer within 14 calendar days from becoming aware of the withdrawal. The refund shall also extend to the price of the product(s) and the delivery costs incurred for delivery to the Consumer, except where, together with the product affected by the withdrawal, other products were also delivered in respect of which the Consumer did not exercise the right of withdrawal.
The Service Provider may withhold the amount due to the Consumer until the Consumer has returned the product or has provided conclusive evidence that the same has been returned to the address specified in Section 1 and in this section. Of the two dates, the earlier one shall be taken into account.
The Consumer may be held liable exclusively for any diminution in value of the product resulting from use exceeding that necessary to establish the nature, characteristics and functioning of the product. We may require compensation for diminution in value resulting from use exceeding what is necessary to establish the nature, characteristics and functioning of the product, and for the reasonable costs thereof.
The mere opening of the packaging shall not in itself qualify as diminution in value, if it was necessary in order to become acquainted with the nature of the product.
Use necessary to become acquainted with the nature, characteristics and functioning of the product shall not qualify as diminution in value.
The Service Provider shall not be obliged to reimburse the Consumer for any additional costs resulting from the choice of a delivery method other than the least expensive standard transport method offered by the Service Provider.
If the Customer returns the product incomplete, used or damaged to the Service Provider, the Service Provider may refuse acceptance of the Goods and may return the product(s) to the Customer. The shipping cost thereof shall be borne by the Customer.
The Service Provider reserves the right to determine whether re-delivery of the parcel to the Customer shall take place only after prior payment of the delivery charge or otherwise.
If the Customer fails to collect products whose return has been refused, the Service Provider shall, following return transport, store the same at its business premises (1091 Budapest, Üllői út 31.) for 6 months. During this period, the Customer may collect the products in person at any time, provided that the courier charge associated with re-delivery has been paid.
If the Customer refuses this, the product(s) stored for collection shall, upon the expiry of 6 months from their return, be destroyed by the Service Provider subject to the taking of minutes.
If the Customer does not withdraw from the entire contract and returns only some of the product(s) from the order, such that the total order value falls below the HUF 35,000 threshold maintained for free delivery, the Service Provider may charge the courier fee corresponding to the original delivery.
During the refund process, we shall use the same payment method as was used in the original transaction, unless the Consumer expressly consents to the use of another payment method. The Consumer shall not incur any additional costs as a result of the use of such refund method.
When is the consumer not entitled to the right of withdrawal?
We expressly draw your attention to the fact that you may not exercise the right of withdrawal in the cases set out in Section 29(1) of Government Decree 45/2014 (II.26.):
- after the service has been fully performed; however, where the contract gives rise to a payment obligation for the consumer, this exception may only be invoked if performance began with the consumer’s express prior consent and the consumer’s acknowledgement that he or she loses the right of withdrawal once the business has fully performed the contract;
- in respect of Goods or services the price or fee of which depends on fluctuations in the financial market which cannot be influenced by the undertaking and which may occur even within the period specified for exercising the right of withdrawal;
- in the case of non-prefabricated Goods produced on the basis of the consumer’s instructions or at the consumer’s express request, or Goods clearly personalised for the consumer;
- in respect of perishable Goods or Goods preserving their quality only for a short period;
- in respect of sealed Goods which, for health protection or hygienic reasons, cannot be returned after opening following delivery. Such products include:
- Cosmetic, hair care, skin care and body care products, creams
- Humidifier and aroma diffuser products (except where the packaging is unopened and they have never been used)
- Underwear
- Socks (except where the packaging is intact and they have never been worn)
- Workwear (except where the packaging is intact and they have never been worn)
- Flasks, sports bottles
- Animal care products, brushes, electrical devices (if opened and put into use)
- The Consumer shall not have the right of withdrawal in respect of products removed from the packaging and/or tried on or inserted into bodily openings (ear, nose), i.e. hygienic products, as well as any product that may come into contact with bodily fluids or absorb the same. Such products include:
- Earphones inserted into the ear canal.
- Headphones with foam padding.
- Headphones which by their design may absorb sweat or come into contact with bodily fluids.
- Ear thermometers measuring body temperature when inserted into the ear.
- Underwear, swimwear (except where the packaging is intact and they have never been worn).
- Socks (except where the packaging is intact and they have never been worn).
- Workwear (except where the packaging is intact and they have never been worn).
- Alcohol breath testers (except where the packaging is intact and they have never been used)
- Any product coming into contact with hair, such as hair stylers, curling devices, combs (if put into use)
- In the case of mobile phones, smart bracelets and products requiring registration (e.g. Apple products, Android devices, devices running Windows operating systems, smart devices paired with an application, smart bracelets, activity trackers, smart watches), the right of withdrawal may also be exercised; however, until the Consumer removes and deletes all registrations, tracking functions, user accounts and application pairings on the device forming the subject matter of the withdrawal, the relevant product may be regarded as diminished in value, as it can no longer be resold as new – and the Consumer must take this into account.
- in respect of Goods which, by their nature, are inseparably mixed with other Goods after delivery;
- in respect of alcoholic beverages the actual value of which depends on market fluctuations beyond the undertaking’s control and the price of which was agreed by the Parties at the time of conclusion of the sales contract, but performance of the contract takes place only after the thirtieth day from its conclusion;
- in the case of a contract for work where the undertaking visits the consumer at the consumer’s express request for the purpose of carrying out urgent repair or maintenance work;
- in respect of the sale of sealed audio or video recordings (CD, DVD, Vinyl, etc.) and copies of computer software, if the consumer has unsealed the packaging after delivery;
- in respect of newspapers, periodicals and magazines, with the exception of subscription contracts;
- in the case of contracts concluded at public auction;
- in the case of contracts for the provision of accommodation other than for residential purposes, transport, passenger car rental, catering, or services related to leisure activities, where the contract provides for a specific performance date or period;
- in respect of digital content supplied on a non-tangible medium, if the Service Provider began performance with the consumer’s express prior consent, and the consumer simultaneously acknowledged that, upon commencement of performance, he or she loses the right of withdrawal, and the undertaking sent a confirmation to the consumer.